Support

This guide will walk you through the main tasks you'll want to perform on the InfraPortal.

 

Managing Your Account

Creating an account

If you're part of a UK institution that provides research and innovation resources to the academic and industrial community, you can register your resources as research and innovation infrastructures on the InfraPortal.

  1. Click on ’Register’ in the top right-hand corner, or “Register Now” if you are coming via “Register My Infrastructure”.

    picture of login buttons
  2. Fill out the details in the form provided. A one-time login link will be sent to you by email. Use it to login and set a password
  3. To add new content to the InfraPortal, you must first create a group. If your team is already registered, ask your team members to add you to the group (see adding new members), otherwise see the ‘create new group’ section of this guide. Once you have successfully created and accessed your account, you will be able to create a page for your Infrastructure.

Resetting an account password

To reset an account password:

1. Click ‘Log in’ in the top right-hand corner of the website

  screenshot of the login and register buttons

2. Select the ‘Reset your password’ tab

screenshot of the password reset tab

3. Fill in the form with your username or email address

4. Password reset instructions will then be sent to your registered email address

Cancelling or deleting your account

If you no longer use the InfraPortal or are no longer affiliated to any infrastructures then you may wish to cancel your account.

  1. Login to the website and select ‘Account Settings’ from the user menu located in the top right-hand corner of the website.
    Account Settings
     
  2. Scroll to the bottom of the page and click ‘delete account’. Confirm by clicking delete account again on the next page
    Delete account confirmation
     
  3. You will receive an email providing a link to cancel your account Please note: after clicking on this link your request has been completed and it cannot be undone.
     
  4. After clicking the link, you will receive another email confirming that your account has been deleted. If you’d like for us to remove all your user data completely, please contact us at infraportal@ukri.org

 

Managing Your Content

Creating a group

Any new content added to the InfraPortal needs to be assigned to a group. The first step to creating content is to first create the group in which the content will sit.

  1. Once you have logged in, click on “Groups” from the user Menu

    Groups menu
     
  2. Click on “Create New Group”.
     
  3. Enter a name and click the “Create infrastructure group and become a member” button. You will automatically be added as a member to any group you create.

    screenshot of the create a new group screen
     
  4. Once you have created your group, you will see a group overview page. From here, you can add Infrastructures and Members to your group. Please see “Registering A New Infrastructure” and “Add a Member to a Group” sections of this guide for further information and steps for these actions.

Add a member to a group

An individual must be registered on the InfraPortal before they can be added to a group. To register, please see the ‘Creating an account’ section of this guide.

After the person has registered a user account:

  1. Go to the Groups page by clicking the ‘Groups' link under 'User menu' in the top-right. This will display a list of groups that you are a member of:

    Groups Menu

     
  2. Click the group to which you’d like to add a new member to.

    Associated Groups
  1. Click the “Add Member” button.
  2. Enter in the username of the person you’d like to add and click “Save”.

 

Registering a new infrastructure

Please see the About page for further information on the content hosted by this website. Please note, you must register an account with InfraPortal and create a group before you can add Infrastructure content to the site.

1. Once you have created your Group (please see “Creating a Group” section of this guide), you can create content to register your Infrastructure. If you are logging into the system to do this. log in and, select “Groups” in the user menu

Groups Menu

 

2. If you need to register the infrastructure under a new group, click the “Create New Group” button, otherwise click on the group name you want to add it to.

 

3. Click on "Create New Infrastructure" found at the bottom left of the page.

 Create New Infrastructure

4. Fill out the form. There is help text under each box describing what to enter.  Take a look at our "Creating a compelling infrastructure webpage" section of this guide for tips on creating engaging content, or send an email to infraportal@ukri.org if you're unsure about what to put.  

If required, you can add more than one address for your infrastructure. To do this, click the "Add another item" button under the address field in the form. This will create additional address entries. You can also reorder your address priorities by dragging and dropping them. 

Add another item

Please note, if you need to remove a second address, simply put the country option back to “none” this will remove from the published content.

 

5. When you're finished, we advise you do one final check to ensure all content entered is correct. Once ready, scroll to the bottom and select 'Submitted for approval' from the dropdown options to submit the information for approval and publication.

If you would like to finish editing the content later, select 'Save draft' and click 'Save'. Once you are ready to submit, change the status to ‘Submitted for approval’ for approval and publication.

 

6. Once submitted, you will be taken to your group page. A green banner will indicate this action has been successful and will now display the newly entered Infrastructure under “Infrastructures”

screenshot of the groups page with a new infrastructure

You can view your infrastructure page by clicking its name. A page showing your infrastructure, will look something like the below.

Unpublished page

All infrastructures submitted to the site will display in a pink text box prior to publication. Once submitted, your infrastructure will be reviewed by a member of the UKRI Infrastructure Team. Once approved, your infrastructure will be publicly visible and look something like the below. You will receive an email once the response has been made.

Published page

The moderation state column in your Infrastructures table will show the current stage in the approval process, such as submitted for approval, approved, or more information requested. If the status column says "Unpublished", then the entry is not yet publicly visible. If it says "Approved and published", then it is visible. Once an entry has been approved by the InfraPortal team it will automatically become published.

Approved and published

Please note: once your infrastructure has been approved, you will be required to confirm the information is up to date once for each subsequent year that it remains published. In addition, access to your account will be required to edit any information uploaded to the InfraPortal.

 

Managing your infrastructure

1. You can view a list of infrastructures associated with your account by clicking on 'Infrastructures' in the User menu.

Infrastructure menu

2. This page shows all infrastructures that you have permission to edit via the groups you are a member of. You can search through your infrastructures by infrastructure or group name using the search boxes at the top of the page.

Infrastructure filtering

 

3. Use the "Create New Infrastructure" button to create a new infrastructure. By clicking this button, the InfraPortal will first ask you which group you'd like to assign the new content to. If the appropriate group does not yet exist, please create this first - see "Creating a group" section of this guide. If the group already exists, click "Add Infrastructure" and complete the form.  Please note, all groups listed on this page are those that you have created or are a member of. If you wish to add the infrastructure to an alternative group, you must request to be included as a member to that group before you can move the content. 

 

Editing an existing infrastructure

  1. Once logged in, click the Infrastructures” link under 'User menu' in the top right:

    Infrastructures user menu
     
  2. Click on the infrastructure you wish to make edits to and then select the edit tab on the Infrastructure page:

    Editing Infrastructures Pages

Review and edit any details in the form and click save at the bottom of the page. You can also preview your changes if you wish. If the update has been successful, you will be notified by the green banner at the top of the page.

Please note, you will need to set a notification email which will receive all notifications such as confirmation of approval and update requests.

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Creating a compelling infrastructure webpage

Write a compelling description

For some audiences, this may be the first introduction to your infrastructure. Breaking your information down and using language that can be easily understood by both academia and industry can help the reader identify with your content. Our form supports lists, bullet points and paragraph breaks to help increase readability. 
Include a strong opening paragraph which explains what your research and innovation infrastructure is and how it works. Consider including key statistics or outputs to help contextualise its impact amongst the research and innovation community. You may want to consider including information about its history, funding sources and strategic objectives. Use plain language and avoid acronyms where possible to ensure that your page is accessible to all audiences. 

Provide contact information

The contact information you include should be appropriate for website visitors to make general enquiries about your infrastructure. Include a full address so that your infrastructure can be found using the map search tool or location filters. This information should be kept up to date to help potential collaborators find you easily.

Select relevant disciplines and economic sectors

Discipline and economic sector tags are used to easily identify infrastructures within a specific area. It is therefore important to only select the disciplines and economic sectors that are most relevant to your infrastructure. Some infrastructures will work across more than one sector or discipline so include all that are appropriate. 

Choose the right keywords

Keywords are used to help people effectively search for your infrastructure. It is therefore important to include a range of keywords which are relevant to your infrastructure. Avoid using keywords that are too generic or difficult to understand as this will reduce the visibility of your infrastructure in search results.

Include eye catching visuals
 
Images can help tell a story. Adding an image of your infrastructure can help the page to stand out and reach a diverse audience.

Keep things up to date

Review your infrastructure content regularly. This will ensure that site visitors including researchers, policymakers and potential collaborators up to date with the latest information.

 

Frequently Asked Questions

What types of infrastructure are within the scope of this website?

We define research and innovation infrastructures as facilities, resources and services that are used by the research and innovation communities to conduct research and foster innovation in their fields. 

They include:
•    Large-scale physical research facilities, equipment and sets of instruments, including scientific satellites and research ships. See RRS Sir David Attenborough, a polar research vessel designed to support science in extreme environments.
•    Networks of technologies and digital research infrastructures, including data and computing systems. See ARCHER, a high-performance computing service, which enables researchers to run vast simulations and perform complex calculations using large datasets.
•    Knowledge-based resources, including scientific, cultural and artistic collections and archives. See Archaeology Data Service, the UK’s openly accessible repository of heritage data.

They may be single-sited (a single resource a single location), distributed (a network of distributed resources) or virtual (the service is provided electronically) but accessed through a single-entry point.

To be featured on this website, your infrastructure will need to meet each of the 3 criteria set out below. 

Requirement 1: Purpose
An infrastructure must provide an essential platform to conduct or facilitate excellent research and innovation that benefits the UK, as demonstrated by independent assessment such as peer review. This could be through provision of equipment, facilities, analytical services, data and underpinning infrastructure. This might be encapsulated within a facility, research and innovation organisation or part of an organisation.

Requirement 2: Accessibility
An infrastructure must provide access, resources or related services to the wider, UK research and innovation community outside the infrastructure institution itself. Access may be open, managed (e.g. user registration, competition) or contract use. Infrastructures that are solely used by the host organisation are not within scope.

Requirement 3: Scale and Longevity
An infrastructure must have some degree of strategic, international, national or regional importance. Some infrastructures which are regionally important and in key areas of emerging capability in smaller and midrange facilities within universities and PSRE’s might also be captured. Short-term, focussed projects without long-term sustainability (existing or planned) are not within scope.

If your infrastructure does not meet the above criteria, it may be more suitable to include it in an alternative catalogue. Please review our list of other catalogues or contact us by emailing infraportal@ukri.org if you are unsure of which catalogue would be most appropriate.

Why do I need to create or be part of a group?

Groups are used to manage authorship between different infrastructure pages. When creating a new infrastructure, you will need to assign it to an existing group that you are part of, or alternatively create a new group and then assign the new infrastructure to it. This will ensure that you have authorship of the page once it has been published.

You can add additional members to your group, or any other groups that you are part of, providing they have registered for an InfraPortal account. You can also create and assign additional infrastructures to the group. You can be a member of multiple groups, but infrastructures must only be registered to a single group at any one time. 

All group members will be able to edit any of the infrastructures assigned to the group and add or remove other members. 

You can use this tool to share editing responsibilities between multiple people and collate all your infrastructures in a single place. If you have many registered infrastructures, you can also separate your infrastructures into different groups, each with a unique membership, to provide greater control of who can edit each infrastructure.

How do I remove an existing infrastructure?

If you wish to remove specific infrastructures from the site, you will need to contact the InfraPortal team. Please contact infraportal@ukri.org with the details of your request.

To remove all uploaded information, including your user account, please follow the ‘cancelling or deleting your account’ section of this guide.

How do I respond to an information update request?

1. Click ‘Log in’ in the top right-hand corner of the website and add your log in credentials.   
2. Go to User menu and select Infrastructures. This page will display all your infrastructures and their associated groups. See the “Managing your infrastructure” section of this guide for more information about this page and its functions.

Infrastructures menu

3. Click on the name of the infrastructure you need to update.

Associated infrastructures

4. Click on the Edit tab

Editing infrastructure pages

 

5. Review and update the infrastructure submission form and click save at the bottom of the form. Please note, you must click save regardless of making any edits. This will notify the InfraPortal that you have reviewed your content and reset the last edited date.

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How do I transfer group ownership between accounts?

If you are the only member of the group, the best way to transfer ownership of a group between accounts is to add the new user to the existing infrastructure group by following the ‘Add a member to a group’ section of this guide. Once the member has been added, you can then remove yourself from the group and cancel your user account.

After you’ve added the new user:

  1. To remove yourself from the group, log into the website and select Groups from the user menu in the top right.

    Groups menu option
  2. Click on the group name and under ‘Members’, in the 'Action'’ column,  click on ‘Remove’

    Removing members
     
  3. You will then be presented with a confirmation page to remove your group membership. Select ‘Delete’ to confirm. Please note, once completed this operation cannot be reversed.

How do I delete a group?

To delete a group, contact us at infraportal@ukri.org from your registered email account with the name of the group you wish to delete. 

How do I transfer infrastructure ownership between accounts?

It is not currently possible to transfer infrastructures between different groups. If you have erroneously linked your infrastructure to the wrong group, or you wish to move it to a different group, you will need to contact the InfraPortal team to complete this action on your behalf. 

Please contact infraportal@ukri.org with the details of your request. 

How can I search effectively?

If you're unable to find what you're looking for, this brief guide will help explain how the search and filters work.

You can search the website by inputting information into the search bar below found on the homepage, map page and at the top of our search results landing page.

Search box

To make it easier to find institutions, the search checks lots of different information to best match your search terms. Our search feature not only searches for infrastructure names but also keywords, disciplines and economic sector.
This means that if you search "Bristol University" for example, the results returned will display:

  1. Institutions with "Bristol University" in the title
  2. Institutions with "Bristol" in the title
  3. Institutions that reference "Bristol University" in the description
  4. Institutions that reference Bristol in the description
  5. Institutions that reference University in the description
  6. Institutions based in the Bristol area

Using Filters

Once you search, the dropdown menus on the left allow you to filter the search results.

Disciplines Box
 

The filters are inclusive, so if you were to select Agriculture and Forestry, it would return Institutes in Agriculture, or Forestry, or Both Agriculture and Forestry.

If you still can’t find what you’re looking for, or need to find smaller pieces of equipment, please look at our selection of other resource catalogues.

 

If you need more help, please get in touch with us

If you have and questions or feedback about InfraPortal, please email infraportal@ukri.org.
 

Further details on the Infrastructure Roadmap Programme can be found on the UKRI website